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Frequently Asked Questions

We want you to have the easiest buying experience possible. But we know you might have a few questions. Read on for details about purchasing, shipping, returns, and more.

How much do you charge for shipping?

We provide free shipping to over 200 countries around the world*
*with some exceptions

Will I be charged any shipping, customs or duties fees?

No, the price you see is the price you pay - you won't be charged any extra fees

When will you ship my order?

If you order an in-stock item, we’ll ship it within 3 working days.

How long will my order take to arrive?

Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.

Do you provide tracking information?

You will receive your tracking information within 3-5 working days. But sometimes tracking might not available if free shipping applies. In this case, please contact us at support@big-nz.com

Can I cancel my order?

You can change or cancel your order within 12 hours. Please contact us at support@big-nz.com

Why big-nz.com?

Shop best sellers
Uncompromised Quality
Quality you can trust, perfect for your everyday life
Curated Selection
Our aim is to help you make your everyday better
Exclusive Deals
Get access to exclusive deals and discounts
EXPRESS DELIVERY
FREE RETURNS
EXCEPTIONAL CUSTOMER SERVICE
SAFE PAYMENTS
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support@big-nz.com

Customer support
Company info
About the shop

Welcome to big-nz.com. From day one our team keeps bringing together the finest materials and stunning design to create something very special for you. All our products are developed with a complete dedication to quality, durability, and functionality.

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